FAQ Jin Sheu ENTERPRISE
FAQ
Jin Sheu Enterprise
Enquiry
Provide your designs with specific details (size / quantity/ fitting and colors etc.) stated clearly, then we can quote you the best unit price and mold charges accordingly.
How to Place an Order?
Before place the order, as we do customer’s design only, please offer us the artwork of YOUR design (logo) / size / quantity and colors etc. specification details, then we can quote you accordingly.
Please fill out the inquiry form on the individual product page or on contact us page; you can also send email to us at inquiry@promotionalgift4u.com
We recommend you to fill out the inquiry form on our site, which can insure that we receive your inquiry. Because if you send an email directly, sometimes it will be classified as spam by outlook.
Payment Method
Due to the permanency of imprints on custom products, all first-time orders must be paid for prior to production. We accept payment method such as credit card, T/T, LC. We welcome purchase orders from government agencies and large organizations.
T/T Remittance
L/C Letter of Credit
Credit Card
How to subscribe or cancel the subscription of monthly promotional product newsletter?
- SUBSCRIBE
Need more idea of promotional giveaways for you next upcoming event? Feel free to fill out your email address at below form, we will send you our latest product information for you every month, help you to inspire more ideas!
Subscribe EDM
- CANCEL SUBSCRIBE
In case you don’t need promotional product leaflet in the future, just confirm your email address for non-inclusion, we shall remove your e-mail from our database. You won’t receive the newsletter next month.
Cancel EDM
Artwork Requirement
Vector art such as “EPS” or “AI” or “CDR” or “PDF”
Avoid font deformed, convert text to outlines. If working with Adobe Illustrator, to convert text, click on “Type” in the top menu bar. Then, select “Create Outlines” and save.
Specify PMS number of each color (Except CMYK/ offset printing artwork)
Specify the product full size in the artwork.
Shipping Method
DHL and FedEx are our standard methods.
Return Policy
Immediate quality control is the necessary procedure after goods arriving your office or warehouse, or at least check it before you dispatch them to your clients. If the claims requested after goods been used, we won’t be responsible for it, especially for the plating fade out, scratching or mechanism function failure as we have no idea about the way of usage; if the goods stored within 6 months after the invoice date and the packing remained closed, we will be responsible for the claims, but we need your kind cooperation before discount offered or returned for fixing or reproduction for replacement.
- We need the photos shots as proof and for some conditions, we need more pictures rather than just one photo, also we will compare the samples kept in our office as well as in the China factory.
- Confirm the percentage or actual quantity of defectiveness.
- A return authorization is required for all returns. Return will not be accepted and your account will not be credited if you do not have a return authorization from Jin Sheu. Sometimes reproduce is more economical and faster than returned for fixing.
- If goods needs to be returned, postage fee for sending back and forth is negotiable according to different situations, but we won’t be responsible for your internal postage fee because you should have checked the quality before dispatching in the very beginning.
- We will keep you informed the destination, the method (by sea; air or by courier) and the agency…etc. for returned goods.
We believe there are countless different situations for claims and it is hard to name all the circumstances, just simply stress the major issues we need you be cooperative. The more collaborative we are, the sooner the claims solved.
Jin Sheu Enterprise is a manufacturer and exporter for custom design cuff links, lapel pins, keychains, challenge coins, award medals, promotional lanyards, embroidery patches, woven labels, soft PVC items, mobile accessories and promotional items etc. various product lines for over 30 years. Feel free to contact us for your large bulk order pricing for your next big event! We are looking forward to receiving your specific new inquiries and building a long-term "win-win" partnership with you.